Q: How do I place an order?
A: You can place an order on our website by adding your desired products to your cart and proceeding to checkout. You can also call us to place an order over the phone.
Q: What is the minimum order quantity?
A: We do not have a minimum order quantity, but shipping costs may vary depending on the quantity ordered.
Q: What is your shipping policy?
A: We ship our wines within the United States only. Shipping costs vary depending on the destination and quantity ordered. We use reputable carriers to ensure that your order is delivered safely and in a timely manner. Please refer to our Shipping Policy for more information.
Q: What is your return policy?
A: If you receive a damaged or defective product, please contact us within 48 hours of receipt to arrange for a replacement or refund. We may require that you return the damaged or defective product to us before issuing a replacement or refund. Please refer to our Returns and Refunds Policy for more information.
Q: How do I cancel an order?
A: To cancel an order, please contact us as soon as possible. If the order has not yet been processed and shipped, we will cancel the order and issue a refund. If the order has already been shipped, you will need to refuse delivery or return the product to us in order to receive a refund.
Q: What payment methods do you accept?
A: We accept payment by credit card, debit card, or PayPal. Payment must be made in full before the order is processed and shipped.
Q: What is your privacy policy?
A: We respect your privacy and will never share your personal information with third parties unless required by law. For more information, please refer to our Privacy Policy.
Q: What is your legal compliance policy?
A: It is the responsibility of the purchaser to comply with all applicable laws and regulations regarding the purchase, sale, and shipment of wine. We will not be held liable for any violations of such laws and regulations.
Q: How do I contact customer service?
A: You can contact us by phone, email, or through our website's contact form. Our customer service representatives are available to assist you during our business hours.